LISTEN BEFORE YOU BUY

We offer you the opportunity to listen to a 30 seconds preview of each track of the CDs before a possible purchase.

Digitizing the entire catalog of Frémeaux & Associates is in progress (75% completed), it should proceed to its conclusion during the year 2013.

Already digitized products are distinguished by the presence of a loudspeaker symbol in the Titles zone

For tracks lasting less than 90 seconds listening to excerpts is not permitted, especially for the songs of birds, which are often less than 30 seconds long.

This is a first step towards the download of our products directly to your PC, tablet and mobile. This will be offered when the scanning phase is complete.

 

 

TERMS OF USE AS OF 09/30/2012

 

The SARL Pole eCommerce uses the Internet network to perform online sales through the website www.librairie-audio.com .
Independent commercially of the editor Frémeaux & Associés, the site www.librairie-audio.com practices its own commercial policy.
We attach great importance to the respect of the fundamental principles that are a clear information of the client, the sustainability of offers and prices, the freedom of access of the client to its personal information, the ease of ordering, the choice of the places of billing and delivery and a secured banking transaction.

Pole ecommerce (Administration and Internet) is located:
40 Avenue Jean Poulou, 64500 Ciboure, France, Tel: +33 559-436-406

email : contact@librairie-audio.com

Frémeaux & Associés (Editor, warehousing and store) is located :
20 Rue Robert Giraudineau, 94300 de Vincennes, France, Tel: +33 (0)1 43749024
Email : info@fremeaux.com

ARTICLE 1: Application of the general conditions of sale
These terms of use of the website are brought to the knowledge of the customer by a hypertext link present on each page of the site as well as on the ordering page where they must be accepted in order to validate a command.
Accordingly, the fact of placing order implies the full adherence and without any reservations of the customer to these general terms of use.
These terms and conditions of sale that can be subject to changes, they shall contain the date of upgrade online, the conditions that apply are those published on the site at the time of placing your order.
These conditions of sale apply to all sales through the website www.librairie-audio.com as well as with orders placed by phone.

ARTICLE 2: Availability of articles
All articles showing on the website are in stock and available.
If as a result of a malfunction, or an error, a product had to be missing, the client will be notified and will have the choice between immediate repayment or waiting for a new availability of the product, the date of delivery will then be communicated.

ARTICLE 3: Placing orders
When placing an order on the website you will be asked to open an account. This account, is personal and secured, it contains your data and keep the history of your orders (so you do not need to re-enter information for later orders with the exception of information related to payments that exist only at the time of the secured transaction).
By placing an order on this site you declare you have the legal capacity to do so and hold a credit card in your name.

You can pay for your order in several ways:

* By using a credit card through the secured payment system implemented by the french bank Crédit Agricole.
* By using a check in euros drawn on a French bank .
Send your checks to the following address:

Pole eCommerce / Librairie Audio
40 Avenue Jean Poulou

64500 Ciboure, France

* By using a Bank Transfer. Refer to the available information related to our bank account information.
* By using the Paypal system which allows you to pay with several credit cards including American Express.

You will receive an order confirmation immediately after placing your order but your order will be fully approved only after your payment is cleared. This is addressed in the mailbox of your personal account.
You should check the accuracy of your account information, email and shipping address.
We cannot be held responsible for delays in delivery caused by a typo on your part.

ARTICLE 4: Prices of items
The price of items is in euros. Be aware that your bank may charge you some fees for currency conversion.
Delivery costs are free worldwide.
French taxes such as VAT will not be charged to countries which are not part of the European Union.
 

ARTICLE 5: Customs Duties
Orders shipped to a country outside the European Union may be subject to taxes and customs duties calculated in accordance with the regulations of this specific country. These taxes and duties are your responsibility. We offer free delivery worldwide, but we cannot keep you informed of customs regulations and applicable taxes.
If in doubt, you should check with the relevant authorities in your own country.

ARTICLE 6: Secured payment orders
Orders are payable by credit card, bank transfer or by check (see mailing address on your order).
The secured payment systems used by Pôle-eCommerce division have been developed by the French Bank Credit Agricole and Paybox or Paypal and offer all the guarantees necessary for safe transactions.
Your payments can be made using different credit cards whose logo appears in our "Payment Methods"
Elements of your credit card are encrypted with SSL in transit on the network.
Payment is made directly to the bank . The bank will advise Librairie Audio of the satisfactory completion of the transaction.
Librairie Audio has no access to this information and does not keep track with the exception of the amount paid.

ARTICLE 7: Delivery of orders - time
Orders are usually prepared and shipped within 2 business days after you place your order.
Your orders are shipped using the French postal service (Colissimo).
Delivery times in France range from 2 to 4 days after shipping. Abroad, the delays observed is between 4 and 15 days depending on the country.
If you ask us we will tell you the date of shipment of your order, however the delivery date depends on postal services.
After a period of 10 days in France and 17 days abroad, please contact us so that we can open a claim with the postal services.

ARTICLE 8: Warranty
Our products are new and are delivered in their original packaging. The greatest care has been taken in their preparation by a renowned manufacturer.
If for one reason or another you notice a technical fault in one of our products, please notify us by email or phone and we will take the appropriate action at our expense by replacing the defective product.

ARTICLE 9: Right of withdrawal
Pursuant to the law no 2014-344 ( march 17th 2014) of the french Consumer Code, the customer has a period of fourteen days from the date of receipt to return , at his own cost, the ordered products for a refund.
The products must be returned to the address shown in Article 10 in perfect condition for resale, duly sealed by the original cellophane, and accompanied by a copy of the order.

ARTICLE 10: Return of goods
If you need to return a product for an exchange or refund, we ask you to join to your mailing a copy of your purchase order. Products must be returned in original cellophane and well protected at the following address:

Frémeaux & Associés / Librairie-Audio
Return Service
20, rue Robert Giraudineau
94300 VINCENNES FRANCE

ARTICLE 11: Refunds
In case of cancellation of an order prior to shipment or in case of a product return, a refund will be made immediately, using the banking system secured payment directly to the credit card account used to pay the original transaction.

ARTICLE 12: Responsibility
Librairie Audio site also contains third-party information and links to other websites.
Librairie Audio shall in no event be liable for damages resulting from the use of such information, or damages arising from access to other websites through its website.
Librairie Audio has compiled tens of thousands of data, sometimes very old, to provide you with detailed information on the products sold. If errors or defects have crept into this mass of information, we cannot be held responsible for any damages resulting from the use of erroneous information.
However, we will examine with great care the anomalies you may notify us and thank you. You can write us at: contact@librairie-audio.com for all matters relating to the conduct or operation of the site.

ARTICLE 13: Law "Informatiques et liberté"
At any moment, "you have a right to access, modify, rectify and delete data concerning you (art. 34 of the law" Informatiques et libertés "of January 6, 1978).
After your first order, you will receive our Newsletter. You can at any time cancel your subscription to the newsletter by clicking on the link at the bottom of each mailing or by going to your personal account.
This information is intended solely for the use of Librairie Audio and will not be made available to any third parties.
The Customer is informed that the processing of information has been declared to CNIL under registration number 1612938